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Store Policy

Customer Care

At Peppercorn Hollow, we are committed to providing exceptional customer care to ensure your shopping experience is as delightful as our gourmet specialty foods. Our policy outlines the principles that guide our interactions with our valued customers.

 

1. Quality Assurance:

  • We take pride in offering gourmet specialty foods crafted with homemade flavors and all-natural ingredients.

  • All our products undergo rigorous quality control measures to meet the highest standards.

2. Transparency:

  • We provide clear and accurate product information, including ingredients, nutritional facts, and usage instructions.

  • Prices, promotions, and shipping fees are transparently communicated at the time of purchase.

3. Responsiveness:

  • Our customer care team is readily available to address your inquiries, concerns, or feedback.

  • Contact us via email, phone, or our online chat feature, and we'll respond promptly during our business hours.

4. Order Processing:

  • Orders are processed efficiently, with a commitment to accuracy and timeliness.

  • You'll receive a confirmation email upon order placement, and a tracking number when your order ships.

5. Shipping and Delivery:

  • We aim to deliver your orders in the shortest possible time while ensuring the products' quality.

  • Shipping rates and estimated delivery times are communicated during the checkout process.

6. Returns and Refunds:

  • If you're not completely satisfied with your purchase, please contact us within 14 days of receipt.

  • We offer hassle-free returns and refunds for non-food products in their original condition.

  • No return or exchanges on specialty foods. 

7. Privacy and Security:

  • Your personal information is handled with the utmost care and security.

  • We use industry-standard encryption and secure payment gateways to protect your data.

8. Product Availability:

  • We strive to keep our product inventory updated, but occasionally, items may be temporarily unavailable.

  • In such cases, we'll notify you promptly and offer alternatives or refunds.

9. Customer Feedback:

  • We value your feedback and encourage you to share your thoughts, suggestions, and reviews.

  • Your feedback helps us improve our products and services continually.

10. Community Engagement: - We actively engage with our community through social media, newsletters, and special promotions. - Join our community to stay updated on new products, recipes, and exclusive offers.

11. Loyalty Rewards: - We appreciate your loyalty and offer rewards programs and special discounts to our returning customers.

12. Environmental Responsibility: - Peppercorn Hollow is committed to sustainable and eco-friendly practices in our operations and packaging.

13. Accessibility: - We aim to make our website and services accessible to all customers, including those with disabilities.

14. Continuous Improvement: - We continuously strive to enhance our customer care policies and services, adapting to evolving needs.

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At Peppercorn Hollow, we are dedicated to ensuring your satisfaction. If you ever have questions, concerns, or compliments, please don't hesitate to reach out. Thank you for choosing Peppercorn Hollow for your gourmet specialty food needs. Your support is our inspiration.

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Effective Date: September 29, 2023

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For any inquiries or assistance, please contact our Customer Care team at peppercornhollow@msn.com or call us at [315-480-9530].

Privacy & Safety

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Peppercornhollow.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control,  or any third party services you access through Peppercorn Hollow. 

Information We Collect

To fulfil your order, you must provide us with certain information (which you authorized Peppercorn Hollow to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.  We use your information as necessary to comply with our obligations to complete our services for you as the customer.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the USA

We may store and process your information through third-party hosting services in the USA and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the USA, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the USA, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the USA and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of USA data protection law, we, Peppercorn Hollow, are the data controller of your personal information. If you have any questions or concerns, you may contact us at peppercornhollow@msn.com.

Wholesale Inquiries

Currently we do not offer wholesale.

Payment Methods

Payment Methods

At Peppercorn Hollow, we understand the importance of convenience and security when it comes to payment methods. That's why we offer a variety of options to cater to your preferences. You can easily make your purchases using all major credit and debit cards, ensuring a seamless transaction experience. Additionally, we embrace the latest in digital wallets, including Apple Pay and Google Pay, for those who prefer a swift and efficient checkout process. For added flexibility and peace of mind, we also accept PayPal, a trusted and widely-used online payment platform. With these multiple payment choices, we strive to make your shopping experience with us as convenient and secure as possible.

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